New Online Mobile Banking Platform

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Desktop and mobile screens showing new online banking experience

Get Ready for a Mobile Banking Upgrade

On October 27, 2021, your NC Community Credit Union will be updating to a brand new mobile banking platform.

Our members have been talking and we heard your comments and feedback on what improvements you would like to see from Your NC Community Credit Union. On October 27th, Your NCCFCU will be launching a brand new Online and Mobile Banking Platform that is sleeker, cleaner, and loaded with brand new features! As we get closer to our launch date, we will be rolling out what’s to come, new features and how our members can prepare for the new exciting online banking experience.

HOW DO I LOGIN TO THE NEW ONLINE BANKING PLATFORM?

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. There are two ways to do this: 1) Visit our website and click Log In to get started, or if you prefer to use the app, 2) Download the NEW mobile banking app from the Google Play or Apple Store

WILL I HAVE TO CHANGE MY USERNAME AND PASSWORD TO ACCESS THE NEW SYSTEM?

Your username will be the same that it is now. Use the LAST 6 OF YOUR SSN for your temporary password to login. Once logged in, you will be prompted to change your password. If you have not previously used online banking, then you will have to go through the enrollment process.

WILL I NEED TO DOWNLOAD A NEW APP WITH THE NEW DIGITAL BANKING?

Yes. The Apple app is available on the App Store and the Android app is available on Google Play. Be sure to delete the OLD NCCFCU app as it will no longer work.

WHAT IS 2-FACTOR AUTHENTICATION AND WHY IS IT USED BY THE DIGITAL BANKING SYSTEM?

Two-Factor Authentication is a new security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

WHEN I LOG INTO DIGITAL BANKING, DO I NEED TO GET A CONFIRMATION CODE EVERY TIME I LOG IN?

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code. Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

HOW CAN I LOG IN TO DIGITAL BANKING IF I CAN’T GET A VERIFICATION CODE THROUGH TEXT MESSAGE?

Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.

  • On the verification code screen click Try another way located beneath the Verify button
  • Select Phone Call and click Next
  • You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
  • Return to the verification code screen
  • Enter your access code and click Verify

CAN I USE AN EMAIL FOR TWO-FACTOR AUTHENTICATION?

An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly.

WHICH INTERNET BROWSERS CAN I USE TO ACCESS MY ACCOUNTS ONLINE?

Recommended browsers (current major release):

  • Microsoft Edge
  • Firefox
  • Safari
  • Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.

WHAT MINIMUM SOFTWARE VERSIONS ARE REQUIRED FOR THE MOBILE APP?

The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0.

HOW DO I SET UP TOUCH ID FOR IOS?

  1. Tap the slideout menu and select Settings.
  2. Tap Security in the menu.
  3. Tap the toggle next to Touch ID.
  4. Select Enable Touch ID.

WILL I NEED TO RE-ENROLL IN ESTATEMENTS WITH THE NEW DIGITAL BANKING?

You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.

Bill Pay

YOU WILL NOT BE ABLE TO ADD ANY NEW BILL PAYMENTS THROUGH ONLINE BANKING BETWEEN 8 AM EST ON 10/20/2021 UNTIL 10 AM EST ON 10/27/2021

WILL MY EXISTING BILL PAYS TRANSFER OVER TO THE NEW PLATFORM?

Yes. Any bill pay items that have been scheduled up until 8 AM EST on Wednesday, October 20th, 2021 will transfer over to the new platform.

FOR MORE FAQ’S, LOGIN TO YOUR NEW ONLINE BANKING ACCOUNT (ON OCTOBER 27TH, 2021) AND CLICK ON “SUPPORT” IN THE LEFT HAND SIDE MENU. YOU WILL FIND INSTRUCTIONS FOR MANY OF THE NEW ONLINE BANKING FEATURES THERE.