COVID-19 RESOURCES

During times of uncertainty, we are as strong as our community and the actions we take to show up for our neighbors, family, and friends. We all know someone who has been impacted by COVID-19, and it is our responsibility to pass on information to help each other through this time. Your NC Community Credit Union’s sole purpose is our community and we want to make sure we are doing our part to be there for our members and pass on reliable information. Here, we have listed patriots of our community, organizations that are in support of the people that make up our county. If you or anyone you know is in need of resources, please reach out to these organizations for assistance:

Organizations

 

United Way of Wayne County

United Way of Wayne County is doing all they can to help our community in this time of need. If you need assistance, call United Way of Wayne to be directed to where to find food assistance and much more. For more information, visit United Way’s website or give them a call at 919.735.3591.

Rebuilding Broken Places

Rebuilding Broken places is serving lunch on weekdays ( must be under 18) from 12 pm – 1:30 pm at 2105 N William Street. Visit their website or call 919.581.9178 for more information.

The Community Soup Kitchen 

The Soup Kitchen is serving take-out Monday – Saturday from 11 am – 12 pm. Visit their Facebook or call 919.731.3939 for more information.

Salvation Army

The Salvation Army distributes food boxes Monday – Friday from 8:30 am – 4:30 pm. Perishables are available and distributed daily at 2:30 pm. Visit their website or call 919.735.4811.

Additional Assistance

  • Already receiving help buying food through Food and Nutrition Services (FNS), NCDHHS has received permission to enhance benefits during the COVID-19 pandemic. Learn more
  • Have a total income that falls below the gross income limits for your household size, you may be eligible for help buying food through FNS. See if you’re eligible.
  • Need immediate help buying food, call 2-1-1. Parents who need food assistance for their children can text FOODNC to 877-877 to locate nearby free meal sites. The texting service is also available in Spanish by texting COMIDA to 877-877.

Childcare Assistance

If you have Child Care needs contact Partnership for Children of Wayne County (800 N. William Street) at 919-735-3371.

Shelter & Emergency Assistance

  • North Carolina has received approval from FEMA to provide sheltering alternatives, such as hotels, motels, and dormitories, for North Carolinians with no other safe place to who need to quarantine or isolate in response to COVID-19 or are at high-risk for severe illness from COVID-19. 
  • The Low Income Energy Assistance Program (LIEAP) is a federally-funded program that provides for a one-time vendor payment to help eligible households pay their heating bills.

Health Care Assistance

2-1-1 is the number to call for assistance and resources related to the COVID-19 coronavirus. NC 2-1-1 is an information and referral service, operated by United Way of North Carolina, where families and individuals can obtain free and confidential information on health and human service resources within their community 24 hours a day, seven days a week, 365 days a year. Resources are available in most languages.

Wayne County Health Department – 919-731-1000

Individuals without health insurance, who are not feeling well, should:

  1. First, call your nearest Federally Qualified Health Center (FQHC). If you feel you may have COVID-19, be sure to disclose that when you call to obtain an appointment. Note: FQHCs are community-based health care providers that receive federal funds to provide needed health services in communities across the state. 
  2. If you are not able to be seen at an FQCH, call your local health department. Free and charitable clinics may also be able to provide assistance. A map of these resources, including contact information, is provided by the Office of Rural Health. 
  3. If you are having a medical emergency, call 911 or call ahead then go to the Emergency Room.


Urgent Care

UNC Urgent Care 24/7 offers simple, convenient and around-the-clock care for nonemergency medical issues. 

There are several ways to access care through UNC Urgent Care 24/7, which is offered through MDLIVE, a provider of virtual medicine services and software. 

A virtual care doctor will visit with you through a private and secure connection. Then, the physician can diagnose problems such as Acne, Allergies, Constipation, Diarrhea, Ear Problems, Headache, Insect Bites, Pink Eye, Rash, Urinary problems/UTI, Vaginitis, Vomiting.  Additionally, the doctor will recommend treatment and write prescriptions. People experiencing true emergencies, including chest pain, should still go to a hospital emergency department.

Mental Health 

  • Optum has a toll-free 24-hour Emotional Support Help Line at 866-342-6892 for people who may be experiencing anxiety or stress around COVID-19. 
  • The National Disaster Distress Helpline at 1-800-985-5990 offers crisis counseling and emotional support 24 hours a day for anyone experiencing distress or other mental health concerns during the COVID-19 outbreak. 
  • The Hopeline is also available 24 hours a day at either 919-231-4525 or 1-877-235-4525. 
  • LME/MCOs can provide resources for Medicaid beneficiaries and individuals without insurance. 

The National Suicide Prevention Hotline (1-800-273-TALK) offers free and confidential support for people in distress, prevention and crisis resources and best practices for professionals.

 

Pregnancy and Postpartum Support

  • Pregnancy and Postpartum SupporPostpartum Support International (PSI) offers online support groups, live phone sessions, and other support resources to increase awareness among public and professional communities about the emotional changes that women experience during pregnancy and postpartum. PSI offers weekly online support meetings as well as online meetings for Perinatal Mood Support, NICU Parents, Pregnancy Mood Support Group and Military Moms. Click here is learn more.
  • Postpartum Helpline- 
    • Call 1-800-944-4773, #1 En Espanol or #2 English
    • Text: English: 503-894-9453, Español: 971-420-0294
    • The PSI HelpLine does not handle emergencies. People in crisis should call their local emergency number or the National Suicide Prevention Hotline.

 

Health Insurance Information

  • If you have recently lost or can no longer afford your health insurance, or even if you are trying to purchase health insurance for the first time, you have options to make sure that you and your family have access to care. Learn more about your options.
  • Individuals who are required to pay an enrollment fee for NC Health Choice or an enrollment fee and/or premium for Health Care for Workers with Disabilities (HCWD) will be exempt from this requirement until further notification.
  • Other waivers and potential program supplements are being explored at both the federal and state levels. Information will be provided as decisions are made.

Staying Connected (Wifi)

  • Several local internet providers are participating in the Federal Communications Commission Keep Americans Connected Pledge. These providers agree not to terminate service to any residential or small business customers because of their inability to pay their bills and waive late fees incurred because of economic circumstances related to the pandemic. They will also open Wi-Fi hotspots to anyone who needs them. Visit the FCC site for a full list of participating providers.

 

  • If you are required to work from home or you children need access to public wifi to do their school work, here is a link an interactive map that can help you locate wifi around our community: https://www.ncbroadband.gov/covid19broadband/ 

 

AT&T

  • Suspending broadband usage caps for our home internet customers. That means no overage fees while people are home using more data. 
  • Continuing to offer internet access for qualifying limited-income households at $10/month through our Access from AT&T program.

 

Charter Communications/Spectrum

  • Offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. 
  • Continuing to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps. 
  • No data caps or hidden fees.

 

Altice/Suddenlink

  • For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice/Suddenlink is offering Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within its footprint. To enroll, call 888-633-0030.

 

Small Business Support 

Governor Roy Cooper requested the U.S. Small Business Administration grant a disaster declaration for small business owners facing economic losses related to the COVID-19 pandemic.

The NC Chamber has released a resource guide that can be found here. Other information they have included is Federal Labor and Employment Laws, and Best Practices in Establishing a Cross-Functional Team to Manage Preparation and Response. If you have other questions, resources are available from the Wayne County Chamber of Commerce.

 

Unemployment Support 

Governor Roy Cooper issued an executive order that will provide benefits to those who lose, or have lost, their jobs during the coronavirus outbreak. Those expansions:

  • Remove the one-week waiting period to apply for benefits. 
  • Remove the requirement that a person must look for another job during this time. 
  • Allows employees who lost their jobs, or who have had their hours reduced due to COVID-19 issues, to apply for unemployment benefits. 

To apply for benefits, visit des.nc.gov.

Department of Employment Services Customer Call Center – 1-888-737-0259

Goldsboro Employment Security Commission – 919-731-7950

Donate  

United Way of Wayne County is serving as the contact for churches, nonprofits and individuals wishing to provide support. If your organization is already providing support services (food, diapers etc.) please contact the UWWC so your services can be listed as a resource and promoted. If your organization would like to offer services, please contact the UWWC to discuss what needs are currently unmet.

Many local churches and non-profits have expressed a desire to provide support. Please contact the United Way at 919-735-3591 for direction. In this challenging time, we must be strategic in identifying and fulfilling needs to avoid unnecessary exposure.

Visit the NCDHHS website, www.ncdhhs.gov/coronavirus, and check the Updates page. In addition, find the latest resources and assistance from across state government here: nc.gov/covid19

Important Contacts and Information:

NC COVID-19 Call Center – 1-866-462-3821

Text Alerts for COVID-19- Sign up by texting COVIDNC to 898211